AREA OF EXPERIENCE
Performance, KPI & OBM Frameworks
Experience creating practical performance frameworks that connect business objectives, measures, accountability and decision-making.
Areas of experience
- KPI framework design
- Objectives and measures
- Performance reporting
- Management information
- Accountability frameworks
- Operational business measures
- Executive dashboards
- Performance review structures
Judgement and decision-making
- Choosing measures that drive the behaviour the business actually needs.
- Avoiding measurement for its own sake.
- Connecting operational measures to strategic objectives.
- Making accountability explicit rather than relying on reporting alone.
- Using performance information to support decisions rather than simply describe what has happened.