AREA OF EXPERIENCE
Operating Model & Organisation
Experience in designing operating models that align accountability, capability, service delivery and cost with the needs of the business.
Areas of experience
- Target operating model design
- Organisation and capability design
- Service catalogues
- Central, shared and local service models
- Accountability and governance
- Business process assessment
- Service delivery models
- Organisation implementation
Judgement and decision-making
- Determining which capabilities should remain close to the business.
- Identifying genuine opportunities for shared services and standardisation.
- Understanding when centralisation creates friction rather than value.
- Designing accountability so that outsourcing or shared services do not obscure ownership.
- Balancing operating efficiency with flexibility, local knowledge and speed of change.